30-Day Return & Cancellation Policy

Business Name: MedMultiSupply

Order Cancellation

Customers may request to cancel an order within one (1) hour of placing the order.

After the one-hour cancellation period has passed, the order may have entered processing, fulfillment, or shipping and may no longer be eligible for cancellation.

If an order has already shipped, the customer must follow the return procedure outlined below.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order, provided the item meets the return requirements listed below.

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.

• The item must be in its original condition.

• The item should be unused and undamaged.

• The item must include its original packaging, accessories, manuals, and other included materials when applicable.

• The product must not have been altered, modified, or damaged after delivery.

Certain medical equipment may not be eligible for return due to health, hygiene, safety, or regulatory requirements.

Return Shipping

Customers are responsible for all return shipping costs unless the item was shipped incorrectly, arrived damaged, or the return is due to an error on our part.

We recommend that customers use a shipping service that provides tracking and insurance. MedMultiSupply is not responsible for returned packages that are lost or damaged while being shipped back to us.

Refunds

Once the returned item is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will be issued to the original payment method.

Original shipping charges are generally non-refundable, unless the return is the result of an error on our part or the product was received damaged or incorrectly.

Refund processing times may vary depending on the customer's payment provider or financial institution.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and, when applicable, photographs showing the condition of the item or packaging so that we can investigate the issue and determine the appropriate resolution.

Non-Returnable Items

For safety, hygiene, and regulatory reasons, certain products may be non-returnable. These may include products that:

• Have been opened or used when the product is designated as non-returnable.

• Are intended for single-patient or single-use purposes.

• Have been customized or specially ordered.

• Cannot be safely resold due to health or hygiene considerations.

• Are otherwise identified as non-returnable on the product listing.

Any product-specific return restrictions displayed on the product page at the time of purchase will apply.

How to Request a Return

To request a return, customers should contact ulissesbgodoy@gmai.com with:

• Order number

• Customer name

• Product name

• Reason for the return

• Any relevant photos or documentation

Customers should not ship an item back without receiving return instructions or authorization, when required.

Important Notice

By placing an order with MedMultiSupply, the customer acknowledges and agrees to the terms of this Return & Cancellation Policy, including the one-hour cancellation period, the 30-day return period, and the customer's responsibility for applicable return shipping costs.

MedMultiSupply reserves the right to refuse returns that do not meet the requirements of this policy, subject to applicable law.